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Service Consultant

Responsibilities:

Store Performance

  • Role model company values.
  • Assist store in meeting or exceeding sales objectives.
  • Assist store in meeting or exceeding credit card acquisition goals.

Customer Service

  • Provide exceptional customer service.
  • Run registers/POS terminals and checkout processes.

Operational Standards

  • Maintain optimum retail space staffing levels to deliver an exceptional customer experience while adhering to budgetary goals.
  • Collaborate with corporate partners to participate in promotions and events.
  • Direct inventory management and ensure retail space staff is trained with inventory management policies and procedures.
  • Ensure all daily tasks are completed by staff members (end of day report, shipment confirmation, marketing confirmation).
  • Maintain a safe and secure work area.
  • Package online orders (Ship from Stores).
  • Follow Company policies and procedures to control inventory.
  • Receive and check in merchandise.
  • Assist in minimizing loss of company assets.

Qualifications

Education and Experience

  • High school graduate or equivalent (GED) preferred. Basic literacy and numerical skills: demonstrated abilities to read, write, and count. 1-3 years prior retail or customer service experience.

Physical Requirements

  • Moderate physical effort required. Standing and walking will constitute 95% of a work shift. Stooping and lifting various merchandise contents of up to 30 lbs. on an as needed basis. Ability to identify colors.

Technical Skills

  • Demonstrated expertise in merchandising skills, numeric reasoning to include proficiency in: adding, subtracting, multiplying, dividing, and calculating percentages. Computer knowledge and experience in a Microsoft Suite environment for email and to navigate the internet.

Behavioral Attributes

  • Demonstrated ability to effectively communicate verbally. Should exhibit a strong customer centered focus and interest in working with people. Willingness to interact and cooperate in working with others. Detail oriented. Takes initiative, follows-through and completes tasks. Ability to work a flexible work schedule, including some nights and weekends.


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